Refund policy
Return & Refund Policy
Last Updated: [01/10/2025]
At Riar Wellness, we strive to provide high-quality wellness products. Please read our Return & Refund Policy carefully before making a purchase. By ordering from us, you agree to the terms below:
1. Returns
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Products can only be returned if they are defective, damaged during transit, or incorrect at the time of delivery.
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To request a return, customers must contact us within 48 hours of delivery with proof (images/videos) of the defect or damage.
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Products that are used, tampered with, or damaged due to customer negligence are not eligible for return.
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All returned items must be in their original packaging, along with accessories, manuals, and invoices.
2. Refunds
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No refunds will be issued once a product is sold, except in cases where:
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The product is received in defective or damaged condition, or
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The wrong product was delivered.
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Refunds will be processed only after the returned product is inspected and approved by our authorized team.
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Approved refunds will be issued to the original payment method within 7–10 business days.
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For Cash on Delivery (COD) orders, the non-refundable booking amount will not be returned.
3. Return Shipping
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Customers are responsible for return shipping costs, unless the product delivered was defective/incorrect.
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A trackable shipping service is strongly recommended to ensure safe delivery of the returned product.
4. Non-Refundable Cases
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Refusal to accept a COD order (booking amount forfeited).
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Customer mishandling, misuse, or damage caused after delivery.
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Products returned without original packaging, missing accessories, or invoice.
5. Contact Us
If you wish to initiate a return or refund, please contact our support team:
📧 Email: contact@riarwellness.com
📞 Phone: +91 8971953982